CallCenter management by the numbers /

Bibliographic Details
Main Author:	Anton, Jon
Corporate Author:	NetLibrary, Inc
Other Authors:	Monger, Jodie, Perkins, Debra Sue, 1951-
Format:	eBook
Language:	English
Published:	West Lafayette, Ind. : Ichor Business Books, 1997.
Edition:	1st Ichor Business Books ed.
Series:	Customer access management.
Subjects:	Consumer satisfaction. Customer services > Evaluation. Customer services > Management. Electronic books.
Online Access:	Connect to the full text of this electronic book