rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: invisible customer
    sub title: strategies for successful customer service down the wire
  name:
    name part: Clegg, Brian.
    role:
      role term: creator
  name:
    name part: NetLibrary, Inc
  type of resource: text
  genre: bibliography
  genre: Electronic books.
  origin info:
    place:
      place term: enk
    date issued: 2000
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: electronic
    form: remote
    extent: vii, 216 pages : illustrations ; 23 cm.
  note: Brian Clegg.
  note: Subtitle on cover: Strategies for successful customer service down the wire.
  note: Electronic resource.
  note: Electronic reproduction. Boulder, Colo. : NetLibrary, 2001. Available via World Wide Web. Access may be limited to NetLibrary affiliated libraries.
  note: Includes bibliographical references (pages 203-208) and index.
  subject:
    topic: Call centers
    topic: Customer services
  subject:
    topic: Electronic commerce
    topic: Customer services
  classification: HE8788 .C54 2000eb
  identifier: 0585382875 (electronic bk.)
  identifier: https://proxy.library.tamu.edu/login
  related item:
    location:
      url: https://proxy.library.tamu.edu/login
  record info:
    record content source: N$T
    record creation date: 011005
    record change date: 20220105110425.0
    record identifier: in00001757679