The customer response management handbook : building, rebuilding and improving your results /

Bibliographic Details
Main Author:	Richard, Darlene D.
Format:	Book
Language:	English
Published:	Sydney : London : McGraw-Hill, 2002.
Subjects:	Call centers > Australia > Management. Customer services > Australia. Office management > Australia.

Description
Physical Description:	xiv, 546 pages : illustrations ; 24 cm.
ISBN:	007470978X