Improving service performance : a study of step-change versus continuous improvement /

Bibliographic Details
Main Author:	Brignall, S.
Corporate Authors:	NetLibrary, Inc, Chartered Institute of Management Accountants
Other Authors:	Fitzgerald, L., Johnston, R., Markou, E.
Format:	eBook
Language:	English
Published:	London : CIMA, 1999.
Subjects:	Organizational effectiveness. Business process reengineering (BPR) Total quality management. Electronic books.
Online Access:	Connect to the full text of this electronic book

Description
Item Description:	Electronic resource.
Physical Description:	vi, 60 pages ; 30 cm.
Bibliography:	Includes bibliographical references (pages 59-60).
ISBN:	058532915X (electronic bk.) :