rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: firm of the future
    sub title: a guide for accountants, lawyers, and other professional services
  name:
    name part: Dunn, Paul (J. Paul)
    role:
      role term: creator
  name:
    name part: Baker, Ronald J.
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: nju
    date issued: 2003
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: xxix, 330 pages : illustrations ; 26 cm.
  table of contents: 1. Introduction -- 2. A flawed theory -- "Analyzing" the predominant practice equation -- Summary and conclusions -- 3. A paradigm worthy of a proud profession -- Why are professionals successful? -- Cognitive dissonance -- Why are we in business? -- Study success: it leaves clues -- What business are you in? -- Where do profits come from? -- Summary and conclusions -- 4. Intellectual capital : the chief source of wealth -- The physical fallacy -- The scarcest resource of all -- The three types of IC -- Is all this stuff good? -- Summary and conclusions -- 5. Human capital: your people are not assets, they are volunteers -- Becoming a lighting rod for talent -- Retaining your firm's human capital -- The importance of continuing professional education -- Rewarding your firm's human capital investors -- When human capital turns negative -- Summary and conclusions -- 6. Structural capital: if only we knew what we know -- Leveraging IC and creating the world's second largest currency -- Converting tacit to explicit knowledge -- Knowledge lessons from the U.S. Army -- Summary and conclusions -- 7. Social capital: man is not an island -- Is there an accounting for tastes? -- Leveraging the social capital in the firm of the future -- Reputation, brands, referral sources, and networks -- Suppliers and vendors -- Shareholders and other external stakeholders -- Joint venture partners and alliances -- Professional associations and formal affiliations -- Firm alumni -- Consider creating a university -- Putting it all together: the concierge service model -- Summary and conclusions -- 8. You are your customer list -- What do customers really buy? -- The value proposition -- Moments of truth -- What is beyond total quality service? -- Is being a trusted advisor enough? -- From zero defects to zero defections -- Why do we lose customers? -- Customer complaints -- The 100-percent money-back guarantee -- Bad customers drive out good customers -- Adaptive capacity -- Firing customers…
  note: Paul Dunn, Ronald J. Baker.
  note: Includes bibliographical references (pages 309-316) and index.
  subject:
    topic: Business
    genre: Handbooks, manuals, etc
  subject:
    topic: Professional employees
    genre: Handbooks, manuals, etc
  subject:
    topic: Human capital
    genre: Handbooks, manuals, etc
  subject:
    topic: Customer relations
    genre: Handbooks, manuals, etc
  classification: HF1010 .D86 2003
  classification: 658
  identifier: 0471264245 (alk. paper)
  identifier: 2002153131
  record info:
    record content source: DLC
    record creation date: 021031
    record change date: 20160226115803.0
    record identifier: in00001747315