http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
xviii, 197 pages : illustrations ; 23 cm.
History and development of the survey of organizational excellence -- The survey concept in organizational development -- Guidelines for understanding the SOE data -- Procedures for organizational assessment and intervention -- Using the SOE in changing the organization -- Some results from organizations using the SOE -- How the pursuit of quality undermines the mass production/bureaucratic model -- Creating the new paradigm : thinking organizations.
Electronic reproduction. Boulder, Colo. : NetLibrary, 2000. Available via World Wide Web. Access may be limited to NetLibrary affiliated libraries.
Includes bibliographical references (pages [187]-192) and index.