The value profit chain : treat employees like customers and customers like employees /

Bibliographic Details

Main Author:	Heskett, James L.
Other Authors:	Sasser, W. Earl, Schlesinger, Leonard A.
Format:	Book
Language:	English
Published:	New York, NY : The Free Press, [2003]
Subjects:	Customer services. Consumer satisfaction. Organizational effectiveness. Communication in marketing. Employee loyalty.