rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Re-organising service work
    sub title: call centres in Germany and Britain
  name:
    name part: Holtgrewe, Ursula.
  name:
    name part: Kerst, Christian.
  name:
    name part: Shire, Karen.
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: enk
    date issued: 2002
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: xiii, 229 pages : illustrations ; 22 cm.
  note: edited by Ursula Holtgrewe, Christian Kerst and Karen Shire.
  note: Includes bibliographical references and index.
  subject:
    geographic code: e-gx---
    geographic code: e-uk---
  subject:
    topic: Customer services
    geographic: Germany
  subject:
    topic: Customer services
    geographic: Great Britain
  subject:
    topic: Call centers
    geographic: Germany
  subject:
    topic: Call centers
    geographic: Great Britain
  classification: HF5415.5 .R462 2002
  classification: 381/.1
  identifier: 0754619559 (alk. paper)
  identifier: 2002071160
  record info:
    record content source: DLC
    record creation date: 020509
    record change date: 20151025050650.0
    record identifier: in00001736645