APA (7th ed.) Citation

CRM Learning (Firm), CRM Films, Kouzes, J. M., & Posner, B. Z. (2000). Encouraging the heart. CRM Films.

Chicago Style (17th ed.) Citation

CRM Learning (Firm), CRM Films, James M. Kouzes, and Barry Z. Posner. Encouraging the Heart. Carlsbad, Ca: CRM Films, 2000.

MLA (9th ed.) Citation

CRM Learning (Firm), et al. Encouraging the Heart. CRM Films, 2000.