rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Managing high-tech services using a CRM strategy
  name:
    name part: Blumberg, Donald F.
    role:
      role term: creator
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: flu
    date issued: 2003
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: xv, 357 pages : illustrations ; 25 cm.
  note: Donald F. Blumberg.
  note: Includes bibliographical references (pages 347-348) and index.
  subject:
    topic: Customer services
    topic: Management
  subject:
    topic: Strategic planning
  classification: HF5415.5 .B57 2003
  classification: 658.8/12
  identifier: 1574443461 (alk. paper)
  identifier: 2002031761
  record info:
    record content source: DLC
    record creation date: 020816
    record change date: 20151024205820.0
    record identifier: in00001733734