Cover Image

Customer experience management : a revolutionary approach to connecting with your customers /

Bibliographic Details
Main Author: Schmitt, Bernd
Format: Book
Language:English
Published: New York : Wiley, [2003]
Subjects:
Relationship marketing.
Customer relations.
Customer relations > Management.
Description
Physical Description:xiv, 242 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages 231-233) and index.
ISBN:0471237744