Customers are people- : the human touch /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Chichester :
Wiley,
2003
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| Subjects: |
| Physical Description: | x, 313 pages : illustrations ; 24 cm. |
|---|---|
| Bibliography: | Includes index. |
| ISBN: | 0470848898 |