APA (7th ed.) Citation

Friedlien, A. (2003). Maintaining and evolving successful commercial web sites: Managing change, content, customer relationships, and site measurement. Morgan Kaufmann.

Chicago Style (17th ed.) Citation

Friedlien, Ashley. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. San Francisco, CA: Morgan Kaufmann, 2003.

MLA (9th ed.) Citation

Friedlien, Ashley. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. Morgan Kaufmann, 2003.