Customer relationship management : perspectives from the marketplace /

Bibliographic Details
Other Authors:	Knox, Simon
Format:	Book
Language:	English
Published:	Oxford ; Boston : Butterworth-Heinemann, 2003.
Subjects:	Customer relations > Management.

Description
Physical Description:	xvi, 302 pages : illustrations ; 25 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	0750656778