Cover Image

Customer care excellence : how to create an effective customer focus /

Show other versions (2)
Bibliographic Details
Main Author: Cook, Sarah, 1955-
Format: Book
Language:English
Published: London : Kogan Page, 2002.
Edition:4th ed.
Series:Professional paperback series.
Subjects:
Customer relations.
Total quality management.
Description
Item Description:Previous edition published as: Customer care. 2000.
Physical Description:vi, 248 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:0749437928