rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: ultimate CRM handbook
    sub title: strategies and concepts for building enduring customer loyalty and profitability
  name:
    name part: Freeland, John G.
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: nyu
    date issued: 2003
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: viii, 353 pages : illustrations ; 24 cm.
  note: John G. Freeland, editor.
  note: Includes bibliographical references (pages 313-319) and index.
  subject:
    topic: Customer relations
    topic: Management
  subject:
    topic: Branding (Marketing)
    topic: Management
  subject:
    topic: Customer loyalty
  classification: HF5415.5 .U48 2003
  classification: 658.8/12
  identifier: 0071409351 (hardcover : alk. paper)
  identifier: 2002010873
  record info:
    record content source: DLC
    record creation date: 020710
    record change date: 20151024174217.0
    record identifier: in00001717464