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Bibliographic Details
Main Author: Beckford, John, 1958-
Format: Book
Language:English
Published: London ; New York : Routledge, 2002.
Edition:2nd ed.
Subjects:
Total quality management > Case studies.
Service industries > Management > Case studies.
Manufacturing industries > Management > Case studies.
Description
Physical Description:xxi, 328 pages : illustrations ; 26 cm.
Bibliography:Includes bibliographical references and index.
ISBN:0415259185
0415259193 (pbk.)