Reference service statistics & assessment : a SPEC kit /

Bibliographic Details
Corporate Author:	Association of Research Libraries. Office of Leadership and Management Services
Other Authors:	Novotny, Eric
Format:	Book
Language:	English
Published:	Washington, D.C. : Association of Research Libraries, Office of Leadership and Management Services, 2002.
Series:	SPEC kit. 268.
Subjects:	Reference services (Libraries) > Statistics. Reference services (Libraries) > Evaluation. Academic libraries > Reference services > Statistics. Academic libraries > Reference services > Evaluation.

Description
Item Description:	"September 2002."
Physical Description:	142 pages : illustrations ; 28 cm.
Bibliography:	Includes bibliographical references (pages 141-142).
ISSN:	0160-3587 ;