APA (7th ed.) Citation

Ross, C. S., Nilsen, K., & Dewdney, P. (2002). Conducting the reference interview: A how-to-do-it manual for librarians. Neal-Schuman.

Chicago Style (17th ed.) Citation

Ross, Catherine Sheldrick, Kirsti Nilsen, and Patricia Dewdney. Conducting the Reference Interview: A How-to-do-it Manual for Librarians. New York: Neal-Schuman, 2002.

MLA (9th ed.) Citation

Ross, Catherine Sheldrick, et al. Conducting the Reference Interview: A How-to-do-it Manual for Librarians. Neal-Schuman, 2002.