Knowledge management : building a competitive advantage in higher education /

Bibliographic Details
Other Authors:	Serban, Andreea M., Luan, Jing
Format:	Book
Language:	English
Published:	San Francisco, Calif. : Jossey-Bass, [2002]
Series:	New directions for institutional research. no. 113.
Subjects:	Education, Higher > Research. Knowledge management. Education, Higher. Gestion des connaissances. Enseignement supérieur > Recherche. Enseignement supérieur.

Table of Contents:

Overview of knowledge management / Andreea M. Serban, Jing Luan
Data mining and its applications in higher education / Jing Luan
Building portals for higher education / Richard A. Pickett, William B. Hamre
Customer relationship management / Michael Fayerman
Organizational learning and the case for knowledge-based systems / Lisa A. Petrides
Technologies, products, and models supporting knowledge management / Jing Luan, Andreea M. Serban
Knowledge management : the "fifth face" of institutional research / Andreea M. Serban.