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Moments of truth /

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Bibliographic Details
Main Author: Carlzon, Jan
Format: Book
Language:English
Published: New York : HarperCollins, 1989
Subjects:
Scandinavian Airlines System > Management.
Aeronautics, Commercial > Sweden > Management.
Airlines > Sweden > Management.
Management.
Corporate turnarounds > Management.
Table of Contents:
  • A moment of truth
  • The Vingresor and Linjeflyg turnarounds
  • The SAS turnaround
  • Profession: leader
  • Setting the strategy
  • Flattening the pyramid
  • Taking risks
  • Communicating
  • Boards and unions
  • Measuring results
  • Rewarding employees
  • The second wave.