CRM at the speed of light : capturing and keeping customers in Internet real time /

CRM für Online-Shops : make big data small : Erfolgreiches Customer Relationship Management im E-Commerce /
by: Walter, Olga
Published: (2016)

CRM fundamentals /
by: Kostojohn, Scott, et al.
Published: (2011)

CRM unplugged : releasing CRM's strategic value /
by: Bligh, Philip
Published: (2004)

Capturing customer equity : moving from products to customers /
Published: (2006)

Essentials of CRM : a guide to customer relationship management /
by: Bergeron, Bryan P.
Published: (2002)

The CRM handbook : a business guide to customer relationship management /
by: Dyché, Jill
Published: (2002)

Electronic customer relationship management /
Published: (2006)

Handbook of CRM : achieving excellence in customer management /
by: Payne, Adrian
Published: (2006)

Handbook of CRM : achieving excellence in customer management /
by: Payne, Adrian
Published: (2006)

CRM : redefining customer relationship management /
by: Peel, Jeffrey
Published: (2002)

Customer relationship management : a strategic imperative in the world of e-business /
Published: (2000)

Data mining techniques in CRM : inside customer segmentation /
by: Tsiptsis, Konstantinos
Published: (2009)

Customer relationship management in electronic markets /
Published: (2004)

Just enough CRM /
by: Tourniaire, Françoise
Published: (2003)

The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability /
Published: (2003)

Performance-driven CRM : how to make your customer relationship management vision a reality /
by: Brown, Stanley A., 1946-
Published: (2002)

Why CRM doesn't work : how to win by letting customers manage the relationship /
by: Newell, Frederick, 1926-
Published: (2003)

Magnetic : the art of attracting business /
by: Calloway, Joe
Published: (2015)

CRM automation /
by: Goldenberg, Barton
Published: (2002)

Connected CRM : implementing a data-driven, customer-centric business strategy /
by: Williams, David, 1963-
Published: (2014)

CRM unplugged : releasing CRM's strategic value /
by: Bligh, Philip
Published: (2004)

Using Microsoft CRM /
by: Brown, Laura
Published: (2004)

The CRM project management handbook : building realistic expectations and managing risk /
by: Gentle, Michael, 1957-
Published: (2003)

ROI from CRM : it's about sales process, not just technology /
by: Gardner, Brian K.
Published: (2016)

Profiting from eCRM : making the new marketing work /
by: Wilson, Hugh
Published: (2001)

The dark side of CRM : customers, relationships and management /
Published: (2016)

Customer.Community : unleashing the power of your customer base /
by: Banks, Drew, 1961-
Published: (2002)

Microsoft Dynamics CRM 2011 Grundlagen /
by: Snyder, Mike
Published: (2011)

How to win at CRM : strategy, implementation, management /
by: Kinnett, Seth
Published: (2017)

Branding on site : customer relationships in the digital marketplace /
by: Troy, Kathryn
Published: (2001)

Microsoft Dynamics CRM 4.0 : unleashed /
by: Wolenik, Marc J.
Published: (2008)

Customer service in the information age : a common sense approach to high-tech help /
by: Haberer, JoAnn B.
Published: (2004)

E-customer : customers just got faster and smarter. Catch up /
by: Mckeown, Max
Published: (2001)

Microsoft Dynamics CRM 4 integration unleashed /
by: Wolenik, Marc J.
Published: (2010)

e-Loyalty : how to keep customers coming back to your website /
by: Smith, Ellen Reid
Published: (2000)

Users, not customers : who really determines the success of your business /
by: Shapiro, Aaron
Published: (2011)