APA (7th ed.) Citation

Greenberg, P. (2002). CRM at the speed of light: Capturing and keeping customers in Internet real time (2nd ed.). McGraw-Hill/Osborne.

Chicago Style (17th ed.) Citation

Greenberg, Paul. CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time. 2nd ed. Berkeley, Calif. : London: McGraw-Hill/Osborne, 2002.

MLA (9th ed.) Citation

Greenberg, Paul. CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time. 2nd ed. McGraw-Hill/Osborne, 2002.