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Customer culture : how FedEx and other great companies put the customer first every day /

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Bibliographic Details
Main Author: Basch, Michael
Format: Book
Language:English
Published: Upper Saddle River, NJ : Financial Times, Prentice Hall, [2002]
Series:Financial Times Prentice Hall books.
Subjects:
Corporate culture.
Organizational effectiveness.
Quality of work life.
Customer loyalty.
Corporate culture > Case studies.
Organizational effectiveness > Case studies.
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