Customer culture : how FedEx and other great companies put the customer first every day /

Bibliographic Details
Main Author:	Basch, Michael
Format:	Book
Language:	English
Published:	Upper Saddle River, NJ : Financial Times, Prentice Hall, [2002]
Series:	Financial Times Prentice Hall books.
Subjects:	Corporate culture. Organizational effectiveness. Quality of work life. Customer loyalty. Corporate culture > Case studies. Organizational effectiveness > Case studies.