Before conflict : preventing aggressive behavior /

Bibliographic Details
Main Author: Byrnes, John D., 1945-
Format: Book
Language:English
Published: Lanham, Md. : Scarecrow Press, 2002.
Subjects:
Table of Contents:
  • Aggression, a social epidemic
  • The nature of aggression
  • The arts of aggression management : being prepared
  • The art of persuasion. pt. 1. Understanding aggression's effects on communication
  • The art of persuasion. pt. 2. Pacing the aggressor--strategies
  • The art of persuasion. pt. 3. Pacing the aggressor--verbal persuasion
  • The art of persuasion. pt. 4. Pacing the aggressor--non-verbal persuasion
  • The art of safe escape
  • Managing to protect our kids in school
  • How to prevent aggression in healthcare : there are more non-fatal attacks in healthcare and social services than any other industry
  • Public service-- public violence. pt. 1. "Going postal" is a myth, but--
  • Public service-- public violence. pt. 2. Can law enforcement prevent crime?
  • Managing aggression in the retail food service industry
  • Can a terrorist be identified before he takes his seat?
  • Aggression's effect on productivity : what is the cost?
  • Becoming part of the solution.