http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Aggression, a social epidemic -- The nature of aggression -- The arts of aggression management : being prepared -- The art of persuasion. pt. 1. Understanding aggression's effects on communication -- The art of persuasion. pt. 2. Pacing the aggressor--strategies -- The art of persuasion. pt. 3. Pacing the aggressor--verbal persuasion -- The art of persuasion. pt. 4. Pacing the aggressor--non-verbal persuasion -- The art of safe escape -- Managing to protect our kids in school -- How to prevent aggression in healthcare : there are more non-fatal attacks in healthcare and social services than any other industry -- Public service-- public violence. pt. 1. "Going postal" is a myth, but-- -- Public service-- public violence. pt. 2. Can law enforcement prevent crime? -- Managing aggression in the retail food service industry -- Can a terrorist be identified before he takes his seat? -- Aggression's effect on productivity : what is the cost? -- Becoming part of the solution.
Includes bibliographical references (pages 211-212).