The complete guide to customer support : [how to turn technical assistance into a profitable relationship /

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

Customer relationship management in electronic markets /
Published: (2004)

Social customer experience : engage and retain customers through social media /
by: Evans, Dave, 1956-
Published: (2014)

Strategic customer management : strategizing the sales organization /
by: Piercy, Nigel
Published: (2009)

Customer service delivery : research and best practices /
Published: (2006)

It's the customer, stupid! : 34 wake-up calls to help you stay client-focused /
by: Aun, Michael
Published: (2011)

Customer care excellence : how to create an effective customer focus /
by: Cook, Sarah, 1955-
Published: (2011)

Customer care excellence : how to create an effective customer focus /
by: Cook, Sarah, 1955-
Published: (2008)

Customer service ; the road to greater profits /
by: Moseley, Lloyd W.
Published: (1972)

Customers as partners : building relationships that last /
by: Bell, Chip R.
Published: (1994)

Technology and customer service : profitable relationship building /
by: Timm, Paul R.
Published: (2005)

When customers talk : --turn what they tell you into sales /
by: Gross, T. Scott
Published: (2005)

Customer loyalty : how to earn it, how to keep it /
by: Griffin, Jill
Published: (2002)

Higher profits through customer lock-in : a roadmap /
by: Büschken, Joachim, 1964-
Published: (2004)

Customer winback : how to recapture lost customers and keep them loyal /
by: Griffin, Jill
Published: (2001)

Customer winback : how to recapture lost customers and keep them loyal /
by: Griffin, Jill
Published: (2001)

Winning with customers : a playbook for B2B /
by: Pigues, D. Keith
Published: (2010)

Winning with customers : a playbook for B2B /
by: Pigues, D. Keith
Published: (2010)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn, 1976-
Published: (2013)

Effective customer care /
by: Wellington, Patricia
Published: (2010)

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers /
by: Soudagar, Reza, et al.
Published: (2011)

Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.
by: Desatnick, Robert L.
Published: (1993)

Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /
by: Desatnick, Robert L.
Published: (1987)

Building quality service : with competency-based human resource management /
by: Van der Wagen, Lynn
Published: (1994)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
by: Lowenstein, Michael W., 1942-
Published: (2011)

Uncommon service : how to win by putting customers at the core of your business /
by: Frei, Frances
Published: (2012)

Customer bonding /
by: Cross, Richard, 1947-
Published: (1995)

Great customer connections : simple psychological techniques that guarantee exceptional service /
by: Gallagher, Richard S.
Published: (2006)

One customer, divisible : linking customer insight to loyalty and advocacy behavior /
by: Lowenstein, Michael W., 1942-
Published: (2005)

Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction /
by: Chang, Richard Y.
Published: (1994)

Care packages for your customers : an idea a week to enhance customer service /
by: Glanz, Barbara A.
Published: (2007)

Taming the search-and-switch customer : earning customer loyalty in a compulsion-to-compare world /
by: Griffin, Jill
Published: (2009)

The butterfly customer : capturing the loyalty of today's elusive consumer /
by: O'Dell, Susan M.
Published: (2000)

Customer service in the information age : a common sense approach to high-tech help /
by: Haberer, JoAnn B.
Published: (2004)

Who's your Gladys? : how to turn even the most difficult customer into your biggest fan /
by: Suttle, Marilyn
Published: (2009)

The customer rules : the 39 essential rules for delivering sensational service /
by: Cockerell, Lee
Published: (2013)