APA (7th ed.) Citation

Fleischer, J., & Read, B. B. (2002). The complete guide to customer support: [how to turn technical assistance into a profitable relationship. CMP Books.

Chicago Style (17th ed.) Citation

Fleischer, Joe, and Brendan B. Read. The Complete Guide to Customer Support: [how to Turn Technical Assistance into a Profitable Relationship. New York: CMP Books, 2002.

MLA (9th ed.) Citation

Fleischer, Joe, and Brendan B. Read. The Complete Guide to Customer Support: [how to Turn Technical Assistance into a Profitable Relationship. CMP Books, 2002.