Potter, N. S., & Sakry, M. E. (2002). Making process improvement work: A concise action guide for software managers and practitioners. Addison-Wesley.
Chicago Style (17th ed.) CitationPotter, Neil S., and Mary E. Sakry. Making Process Improvement Work: A Concise Action Guide for Software Managers and Practitioners. Boston: Addison-Wesley, 2002.
MLA (9th ed.) CitationPotter, Neil S., and Mary E. Sakry. Making Process Improvement Work: A Concise Action Guide for Software Managers and Practitioners. Addison-Wesley, 2002.
Warning: These citations may not always be 100% accurate.