Built for use : driving profitability through the user experience /

Bibliographic Details
Main Author:	Donoghue, Karen
Format:	Book
Language:	English
Published:	New York : McGraw-Hill, [2002]
Subjects:	Customer services > Management. Customer relations > Management. Consumer satisfaction. Strategic planning.

Description
Physical Description:	xxvi, 262 pages : illustrations ; 24 cm.
Bibliography:	Includes bibliographical references (pages 247-250) and index.
ISBN:	0071383042