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Total access : giving customers what they want in an anytime, anywhere world /

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Bibliographic Details
Main Author: McKenna, Regis
Format: Book
Language:English
Published: Boston, Mass. : Harvard Business School Press, [2002]
Subjects:
Customer services.
Customer relations.
Consumer satisfaction.
Description
Physical Description:xv, 252 pages ; 24 cm.
Bibliography:Includes bibliographical references (pages 227-236) and index.
ISBN:1578512441 (alk. paper)