A practical guide to call center technology /

Maximizing call center preformance : 136 innovatice ideas for increasing productivity and customer satisfaction /
by: Bodin, Madeline
Published: (1998)

Global call centers : achieving outstanding customer service across cultures & time zones /
by: Granered, Erik, 1967-
Published: (2005)

Call center savvy : how to position your call center for the business challenges of the 21st century /
by: Dawson, Keith
Published: (1999)

Diverted to Delhi /
Published: (2002)

The real-time contact center : [strategies, tactics, and technologies for building a profitable service and sales operation] /
by: Fluss, Donna
Published: (2005)

Re-organising service work : call centres in Germany and Britain /
Published: (2002)

The call centre training handbook : a complete guide to learning & development in contact centres /
by: Wilson, John P. (John Peter), 1955 August 11-
Published: (2009)

Managing consumer services : factory or theater? /
Published: (2014)

Call Center operation : design, operation, and maintenance /
by: Sharp, Duane E.
Published: (2003)

Managing and motivating contact center employees : tools and techniques for inspiring outstanding performance from your frontline staff /
Published: (2003)

Office induction series.
Published: (2018)

Wake up your call center : how to be a better call center agent /
by: D'Ausilio, Rosanne, 1941-
Published: (1999)

Lambī dūrī ke antarrāshṭrīya fona.
Published: (2003)

Telemanagement : how to select and manage your business telephone system : a guide for the nontechnical manager /
by: Fuhrman, John C., 1938-
Published: (1985)

CallCenter management by the numbers /
by: Anton, Jon
Published: (1997)

The customer response management handbook : building, rebuilding and improving your results /
by: Richard, Darlene D.
Published: (2002)

Telecommunication project management /
by: Pruitt, James B.
Published: (1987)

Worldwide telecommunications guide for the business manager /
by: Vignault, Walter L.
Published: (1987)

Call Center operation : design, operation, and maintenance /
by: Sharp, Duane E.
Published: (2003)

Call Center operation : design, operation, and maintenance /
by: Sharp, Duane E.
Published: (2003)

Interconnection, why, how? /
by: Kuehn, Richard A.
Published: (1975)

Ferngespräche : über Eisenstein, Marx, das Kapital, die Liebe und die Macht der zärtlichen Kraft /
by: Kluge, Alexander, 1932-, et al.
Published: (2016)

Next Generation 911: some federal agencies have begun planning, but few have upgraded their call centers : report to congressional committees /
Published: (2024)

Performance analysis and optimization of inbound call centers /
by: Stolletz, Raik
Published: (2003)

The invisible customer : strategies for successful customer service down the wire /
by: Clegg, Brian
Published: (2000)

Putting stakeholder management into practice /
Published: (2004)

Putting stakeholder management into practice /
Published: (2004)

The telecom handbook : understanding telephone systems & services /
by: Laino, Jane
Published: (2002)

How to manage growth and maximize profits in outbound telemarketing /
by: Idelman, Steven A.
Published: (1989)

Applying telecommunications and technology from a global business perspective /
by: Zajas, Jay J. R.
Published: (1997)

Innovative management using telecommunications : a guide to opportunities, strategies, and applications /
by: Dordick, Herbert S., 1925-
Published: (1986)

The invisible customer : strategies for suc[c]essful customer service down the wire /
by: Clegg, Brian
Published: (2000)

Rural call quality and reliability : hearing before the Subcommittee on Communications and Technology of the Committee on Energy and Commerce, House of Representatives, One Hundred Fourteenth Congress, second session, September 8, 2016.
Published: (2017)

911 Call Center Legislation : S. 1250 and H.R. 2898.
Published: (2004)

911 Call Center Legislation : S. 1250 and H.R. 2898.
Published: (2004)

911 Call Center Legislation : S. 1250 and H.R. 2898.
Published: (2004)