A practical guide to call center technology /

Bibliographic Details
Main Author:	Waite, Andrew J.
Format:	Book
Language:	English
Published:	Gilroy, CA : CMP Books ; [2001]
Subjects:	Call centers > Management. Customer services > Management. Customer services > Communications systems. Telephone in business. Telephone systems > Management.

Description
Physical Description:	iv, 497 pages : illustrations ; 23 cm.
ISBN:	1578200946