APA (7th ed.) Citation

Waite, A. J. (2001). A practical guide to call center technology. CMP Books.

Chicago Style (17th ed.) Citation

Waite, Andrew J. A Practical Guide to Call Center Technology. Gilroy, CA: CMP Books, 2001.

MLA (9th ed.) Citation

Waite, Andrew J. A Practical Guide to Call Center Technology. CMP Books, 2001.