Customer relationship management : how to turn a good business into a great one! /

Bibliographic Details
Main Author:	Roberts-Phelps, Graham
Format:	Book
Language:	English
Published:	London : Hawksmere, 2001.
Subjects:	Relationship marketing. Customer relations > Management.

Description
Physical Description:	230 pages : illustrations ; 22 cm.
ISBN:	185418119X (pbk.)