Quality and process improvement /

Bibliographic Details
Main Author: Fryman, Mark A.
Format: Book
Language:English
Published: Albany, NY : Delmar/Thomson Learning, [2002]
Subjects:
Description
Item Description:Includes index.
Physical Description:ix, 374 pages : illustrations ; 25 cm. + 1 CD-ROM (4 3/4 in.)
ISBN:0766828727 (alk. paper)
0766828735 (alk. paper)