Building quality service : with competency-based human resource management /

Bibliographic Details
Main Author:	Van der Wagen, Lynn
Format:	Book
Language:	English
Published:	Chatswood [Australia] ; Newton [Mass.?] : Butterworth-Heinemann, [1994]
Subjects:	Customer services. Customer services > Management. Customer relations. Personnel > Management

Description
Physical Description:	xiii, 208 pages : illustrations ; 24 cm.
Bibliography:	Includes bibliographical references (pages 201-204) and index.
ISBN:	0750689102