Creating and sustaining a superior customer service organization : a book about taking care of the people who take care of the customers /
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| Format: | Book |
| Language: | English |
| Published: |
Westport, Conn. :
Quorum Books,
2002.
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| Subjects: |
| Physical Description: | xxi, 163 pages : illustrations ; 25 cm. |
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| Bibliography: | Includes bibliographical references (pages [153]-156) and index. |
| ISBN: | 1567204503 (alk. paper) |