http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Opportunities in customer service careers
xiii, 143 pages : illustrations ; 21 cm.
Introduction to customer service -- The nature of customer service -- The opportunities -- The need for customer service personnel -- Industry profiles -- Educational preparation for customer service positions -- Advancement opportunities in customer service positions -- The job search.
Blanche Ettinger ; foreword by William E. Waers.
Electronic reproduction. Boulder, Colo. : NetLibrary, 1999. Available via World Wide Web. Access may be limited to NetLibrary affiliated libraries.
Includes bibliographical references (pages 139-143).