IRS telephone assistance : opportunities to improve human capital management : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, U.S. House of Representatives /

Bibliographic Details
Corporate Author:	United States. General Accounting Office
Format:	Government Document eBook
Language:	English
Published:	Washington, D.C. : The Office, [2001]
Subjects:	United States. > Internal Revenue Service. Call centers > United States > Personnel management.
Online Access:	https://purl.fdlp.gov/GPO/LPS11813 Adobe Acrobat reader required

Description
Item Description:	"GAO-01-144." "January 2001." Title from title screen.
Format:	Mode of access: Internet via the GPO Access web site. Address as of 5/8/01: http://frwebgate.access.gpo.gov/cgi-bin/getdoc.cgi?dbname=gao&docid=f:d01144.pdf; current access is available via PURL. System requirements: Adobe Acrobat Reader.
Bibliography:	Includes bibliographical references.