Customer relationship management : the ultimate guide to the efficient use of CRM /
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| Format: | Book |
| Language: | English |
| Published: |
Braunschweig :
Vieweg,
A 2001.
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| Series: | HOTT guide.
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| Subjects: |
| Physical Description: | 406 pages : illustrations ; 24 cm. |
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| ISBN: | 3528057521 |