The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /

Bibliographic Details
Main Author:	Thompson, Harvey
Corporate Author:	NetLibrary, Inc
Format:	eBook
Language:	English
Published:	New York : McGraw-Hill, [2000]
Subjects:	Customer services. International Business Machines Corporation > Customer services. Customer relations. Success in business. Electronic books.
Online Access:	Connect to the full text of this electronic book

by Thompson, Harvey
Published 2000

Book