Foundations of service level management /

Bibliographic Details
Main Author:	Sturm, Rick
Corporate Author:	NetLibrary, Inc
Other Authors:	Morris, Wayne, Jander, Mary
Format:	eBook
Language:	English
Published:	Indianapolis, Ind. : Sams, [2000]
Subjects:	Service-level agreements. Information technology > Management. Business enterprises > Computer networks. Electronic books.
Online Access:	Connect to the full text of this electronic book

Description
Item Description:	Includes index. Electronic resource.
Physical Description:	xiii, 272 pages : illustrations ; 23 cm.
ISBN:	0585309337 (electronic bk.) :