APA (7th ed.) Citation

Sturm, R., Morris, W., & Jander, M. (2000). Foundations of service level management. Sams.

Chicago Style (17th ed.) Citation

Sturm, Rick, Wayne Morris, and Mary Jander. Foundations of Service Level Management. Indianapolis, Ind.: Sams, 2000.

MLA (9th ed.) Citation

Sturm, Rick, et al. Foundations of Service Level Management. Sams, 2000.