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Service management : operations, strategy, and information technology /

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Bibliographic Details
Main Author: Fitzsimmons, James A.
Other Authors: Fitzsimmons, Mona J.
Format: Book
Language:English
Published: New York : McGraw-Hill, [2001]
Edition:3rd ed.
Subjects:
Service industries > Management.
Description
Physical Description:xxvi, 646 pages : illustrations, map ; 27 cm. + 1 CD-ROM (4 3/4 in.).
Format:System requirements for accompanying computer disc: IBM PC, or 100% compatible with a Pentium/90 MHz processor, 16 MB of RAM, 4x CD-ROM, Microsoft Windows 95 or higher, and either Netscape Navigator 4.0 or higher, or Microsoft Internet Explorer 4.0 or higher.
Bibliography:Includes bibliographical references and indexes.
ISBN:007231267X (acid-free paper)
0072421401 (CD-ROM)