OSS essentials : support system solutions for service providers /

Bibliographic Details
Main Author:	Terplan, Kornel
Format:	Book
Language:	English
Published:	New York : John Wiley, [2001]
Subjects:	Computer networks > Management. Internet service providers. Computer technical support > Data processing. Support services (Management) > Data processing.

Description
Item Description:	"Wiley Computer Publishing."
Physical Description:	xiii, 610 pages : illustrations ; 24 cm.
Bibliography:	Includes bibliographical references (pages 573-575) and index.
ISBN:	0471392405 (pbk. : alk. paper)