Customer service games for training /

Bibliographic Details
Main Author:	Roberts-Phelps, Graham
Format:	Book
Language:	English
Published:	Aldershot : Gower, 2000.
Subjects:	Management games. Customer services. Employees > Training of > Problems, exercises, etc.

Description
Physical Description:	vi, 171 pages : illustrations ; 25 cm.
ISBN:	0566082055