e-Loyalty : how to keep customers coming back to your website /

Why customers come back : how to create lasting customer loyalty /
by: Lawfer, Manzie R., 1946-
Published: (2004)

The loyalty link : how loyal employees create loyal customers /
by: McCarthy, Dennis G.
Published: (1997)

Customer loyalty programmes and clubs /
by: Butscher, Stephan A.
Published: (2002)

Loyalty myths : hyped strategies that will put you out of businesses--and proven tactics that really work /
Published: (2006)

Customer clubs and loyalty programmes : a practical guide /
by: Butscher, Stephan A.
Published: (1998)

The customer loyalty solution : what works and what doesn't in customer loyalty programs /
by: Hughes, Arthur Middleton
Published: (2003)

The quest for loyalty : creating value through partnership /
Published: (1996)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
by: Goldstein, Sheldon D.
Published: (2009)

Researching customer satisfaction & loyalty : how to find out what people really think /
by: Szwarc, Paul
Published: (2005)

Online channel integration : value creation and customer reactions in online and physical stores /
by: Binder, Jochen, 1971-
Published: (2014)

Capturing customer equity : moving from products to customers /
Published: (2006)

Customer loyalty : a guide for time travelers /
by: Robinson, Sionade
Published: (2006)

The loyalty leap : turning customer information into customer intimacy /
by: Pearson, Bryan
Published: (2012)

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /
by: Johnson, Michael D. (Michael David)
Published: (2000)

Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement /
by: Paharia, Rajat
Published: (2013)

Indispensable : how to become the company that your customers can't live without /
by: Calloway, Joe
Published: (2005)

E-service : twenty-four ways to keep your customers when the competition is just a click away /
by: Zemke, Ron
Published: (2001)

Predicting market success : new ways to measure customer loyalty and engage consumers with your brand /
by: Passikoff, Robert, 1948-
Published: (2006)

The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships /
by: Bergeron, Bryan P.
Published: (2000)

The four factors of trust : how organizations can earn lifelong loyalty /
by: Reichheld, Ashley, et al.
Published: (2022)

The four factors of trust : how organizations can earn lifelong loyalty /
by: Reichheld, Ashley, et al.
Published: (2023)

Customer winback : how to recapture lost customers and keep them loyal /
by: Griffin, Jill
Published: (2001)

Customer winback : how to recapture lost customers and keep them loyal /
by: Griffin, Jill
Published: (2001)

One customer, divisible : linking customer insight to loyalty and advocacy behavior /
by: Lowenstein, Michael W., 1942-
Published: (2005)

Taming the search-and-switch customer : earning customer loyalty in a compulsion-to-compare world /
by: Griffin, Jill
Published: (2009)

Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty /
by: Van Hooser, Phillip, 1957-
Published: (2005)

Overpromise and overdeliver : how to design and deliver extraordinary customer experiences /
by: Barrera, Rick
Published: (2009)

Who stole my customer? : winning strategies for creating and sustaining customer loyalty /
by: Thompson, Harvey
Published: (2004)

The loyalty effect : the hidden force behind growth, profits, and lasting value /
by: Reichheld, Frederick F.
Published: (1996)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
by: Hayes, Bob E., 1963-
Published: (2009)

Loyalty marketing resource book /
by: Raphel, Neil
Published: (1998)

Customers that count : how to build living relationships with your most valuable customers /
by: Cram, Tony
Published: (2001)

"I love you more than my dog" : five decisions that drive extreme customer loyalty in good times and bad /
by: Bliss, Jeanne
Published: (2009)

Care packages for your customers : an idea a week to enhance customer service /
by: Glanz, Barbara A.
Published: (2007)

Loyalty management : from loyalty programs to omnichannel customer experiences /
by: Ziliani, Cristina, et al.
Published: (2020)

Managing the customer experience : turn customers into advocates /
by: Smith, Shaun
Published: (2002)