APA (7th ed.) Citation

Smith, E. R. (2000). e-Loyalty: How to keep customers coming back to your website. HarperBusiness.

Chicago Style (17th ed.) Citation

Smith, Ellen Reid. E-Loyalty: How to Keep Customers Coming Back to Your Website. New York: HarperBusiness, 2000.

MLA (9th ed.) Citation

Smith, Ellen Reid. E-Loyalty: How to Keep Customers Coming Back to Your Website. HarperBusiness, 2000.